Avanzens helps organizations improve the quality, cost, and predictability of IT and business workflows. Through our expertise in ServiceNow, Avanzens offers best-in-class ITIL-based Service Management (ITSM) solutions. This allow organizations to modernize their service delivery to a powerful enterprise cloud. The rich functionality and the easy of use of the end user portal provides a wide range of self-service capabilities, easing the pressure on the service desk. The rich functionality and the easy of use of the end user portal provides a wide range of self-service capabilities, easing the pressure on the service desk. Through our hands-on engagements and expertise, we help organizations realize various capabilities through end-to-end Service Management solutions.
Incident Management streamlines service restoration after an unplanned disruption. It starts with easy end‑user access to omni‑channel support that flows to the IT service desk for incident capture and prioritization based on predetermined service level targets. Use machine learning technology to automatically route incidents to the right resolution group, complete with related information and escalation triggers.
Problem Management minimizes the business impact of service disruptions and prevents future disruptions using ITIL proven practices. Run trend and root cause analyses and service configuration reviews, document solutions and workarounds, and keep stakeholders informed as you remediate issues.
Change and Release Management, gives you to control IT change processes from creation, risk‑assessment, conflict detection, and approval to environmental changes. Schedule requests easily, assess risk with dynamic impact calculations, and use the Change Advisory Board (CAB) Workbench to schedule, plan, and manage CAB meetings.
Asset Management application integrates the physical, technological, contractual, and financial aspects of information technology assets. All maintenance activities related to deployed assets can be recorded, supporting audits until the retirement of the assets.
Request Management streamlines service delivery for user requests, eliminates duplication of effort, ensures information accuracy, and reduces operational costs through a published catalog of IT services, all driven by automated workflows, approval rules, and service level agreements. The result is improved customer experience, faster service delivery, and reduced operational costs. Internal portals at customer sites can be utilized without much customization due to the standard APIs.
Performance Analytics puts the power of data in the hands of the stakeholders and subject matter experts, workers, owners, and executives, who are responsible for successful service delivery. With the help of Performance Analytics, you can make complex reports with a foresight.
