IT Operations Management solutions help your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility. Outages and disruptions of business services can equally impact customers, partners, and employees causing financial losses and damage to a company’s reputation. The ServiceNow IT Operations Management applications follow a service-aware approach to eliminate possible outages, and enable IT to proactively address issues and quickly respond to incidents.
Gain visibility into your services and underlying infrastructure by implementing ServiceNow Service Mapping. Leveraging MID Server Discovery and powerful ServiceNow design patterns administrators can relate applications to infrastructure this providing your organization a service aware view on IT Operations. Prevent outages, restore services quickly, control impacts to your operations with increased visibility and improved risk and impact analysis. Quickly create accurate service maps that show the mix of Applications and IT Components which support your organization's services. Service Mapping will automatically update CI relationships and dependencies as changes occur across your enterprise.
ServiceNow Event Management administrators can create actionable alerts with integrations from industry leading event monitoring platforms, such as System Center Operations Manager, Nagios, SolarWinds, Splunk, Dyantrace, and Moogsoft. When event management is used in conjunction with Orchestration the ServiceNow platform provides a means for automated remediation and dynamic service restoration.
The ServiceNow Discovery product gives you the means to create an accurate, up to date single system of record for your business services, applications, and infrastructure. It identifies IP enabled configuration items (CIs), maps their interdependencies to applications, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB) – a critical step to automating service management.
ServiceNow MID Server Orchestration lets you increase service agility by automating IT and business processes for IT Operations Management (ITOM). You can reduce manual tasks with Configuration Automation of Servers, Software Distribution, Active Directory Password Reset and Server Maintenance, and improve end-user productivity by giving users the ability to access services directly.
The ServiceNow CMDB application provides a single system of record for IT. Used together with ServiceNow Service Mapping, the CMDB becomes service aware —enabling the other ServiceNow applications to be service aware as well. CMDB provides a single system of record for IT. When paired with ServiceNow Service Mapping, the CMDB becomes service aware which enables your ServiceNow applications to be service aware as well.
