Customer Service Management Solution from ServiceNow is different. This omnichannel customer service solution allows organizations to effortlessly deliver customer service while connecting people, workflows, and systems across departments for case management and inquiry resolution leveraging knowledge. Avanzens has expertise in providing end to end solutions for the customer service management. Customer Service Management solutions provides a way to connect departments, workflows, and systems, helping to resolve underlying issues, and to automate services across the enterprise.
Case management gives customers their choice of contact options with omni-channel engagement. Customer issues are quickly routed to the appropriately skilled agents. Using an online customer service portal, you can automate recurring requests, deliver solutions via a comprehensive knowledge base, and provide customers with a community of peers and experts. It always focuses on increasing the customer satisfaction while reducing the case volumes.
Field Service Management makes integrated, proactive service possible. Use drag and drop to match tasks to technician skills, and geographic assignments with current location and available inventory. Planned maintenance replaces reactive work. Integrate with Customer Service Management and IT Service Management to swiftly resolve problems and increase customer satisfaction.
In this era of machine learning, you should be able to predict the result, Resolve issues faster and increase agent efficiency. ServiceNow’s Agent Intelligence uses machine learning to automatically categorize, route, and prioritize issues. It learns from patterns in your historical data, becoming increasingly accurate in its predictive recommendations.
