BACKGROUND

For more than two decades, Our Client has been a leading provider of pharmacy services to the senior care industry. The company operates in over 400 locations across the globe, supplying long-term care facilities and independent senior populations with a broad array of specially packaged medications and pharmacy-related services.

CASE

However, there was one major proviso. Our Client’s existing IT team already provided extremely high service levels—and these service levels had to be maintained. To ensure this, Our Client needed end-to-end visibility and control of their service providers. They also had to make outsourcing transparent to their users, so that the service experience was unaffected.

Client IT Service Manager Sr.Director, Say that, "My philosophy on IT customer service is straightforward. There’s one place to contact, and that’s the service desk. It’s up to the service desk to solve the customer’s problem. It doesn’t matter if there are multiple vendors involved—services have to be seamlessly integrated from the end user’s perspective."

WHAT WE OFFERED?

We developed ITSM solution along with Asset and CMDB Management for client.

CUSTOMER SPEAK

"Thank you for your support and dedicated team."