CASE
Client was using BMC remedy and various other tools to manage their process. They needed it to be replaced with ServiceNow. In this project major work was done on customer service management application. They also needed integration with the existing ticketing API’s. Post production support and user training was also the part of the project.
WHAT WE OFFERED?
We customized the ServiceNow’s Customer Service Management as per client requirement. We also integrated Servicenow with there existing ticketing systems so that they can access and measure their customer satisfaction on single platform.
To notify their customers on the progress of their cases, we did integration with SMS Gateways and it was resulted into a great customer satisfaction as well as reduction in case volume.
CUSTOMER SPEAK
"I am very much satisfied with performance centric customization which enhanced the user experience.”"
