BACKGROUND

Our Client is working in IT Service Management. It has reached over 24 locations, in and Outside India. The company’s expansion come with new challenges. The biggest problem is the Asset and Configuration Management. They were struggling with their current system of Asset and Configuration management. They were in a fix to find out that how many Assets they possess and all.

CASE

The company changed its CIO to sustain in the market because of the falling graph value of its market value. The new CIO must manage the company’s growth and he has to work over issues which were not adequately addressed by the previous CIO. He decided to contact us with some question?

• "I don’t know how many Assets and CI I have?"
• "I don’t know relationship among them?"
• "I don’t know which CI is affected with Incident?"
• "I don’t know when to decommission a CI?"

WHAT WE OFFERED?

At Avanzens we rely on Service Now for Asset and Configuration Management. We got all the records from the company and started to load the Assets and CI to the Asset Management and Configuration. Every Asset and CI has been identified through discovery and through the record provided by the company. For any new CI we have defined the states as shown in figure below.

CUSTOMER SPEAK

"I am able to know how many assets I have, which asset is related to whom, what is the right time to purchase new asset and which assets are suffering from problems and need to be changed or decommissioned."

Overall with the help your solution Now, I can take better financial decision.